Policies

Financial Policy

Payment

Angel's Hand accepts cash, personal checks (with valid photo ID), all major credit cards, and debit cards. Upon request, Angel's Hand will be happy to provide you with a receipt for services. All payment is required at time of service.

Insurance Claims

Angel's Hand does not currently accept insurance claims. However, we are happy to provide our clients with receipts that can be submitted to an insurance company to request reimbursement. Thank you for your understanding.

Client Policy Agreement

Cancellation, reschedule, and arrival

Angel's Hand requires 24 hour notice for any schedule changes. You are responsible for remembering your appointments. Each appointment is precisely timed, so if you cancel or miss an appointment without 24 hour notice, you will be charged up to 50% of the amount owed for the appointed time unless there is a medical emergency. Angel's Hand understands that sometimes being late is unavoidable. However, depending on circumstances, we may have to shorten or reschedule your service. You will at least receive the time remaining for your appointment and your cost will be prorated down to 50% of the cost of the time you reserved. Payments due for missed or cancelled appointments without 24 hour notice may be waived if the client shows earnest intent by continuing to be a valued customer of Angel's Hand.

The massage session

The therapist will determine how best to perform each therapeutic session. The therapist will always try to meet each client's therapeutic needs such as preferences of pressure, areas to be avoided, and techniques that the client will benefit from. Because pain is not visible, the client must immediately inform the therapist of pain levels and discomfort so that the pressure and/or stokes may be adjusted to the client's level of comfort. Each session will end promptly on time, but may be extended if both the client and therapist agree. Each session will be documented and confidential.

Professionalism

All massages are therapeutically oriented and non-sexual. Any remarks or gestures made by the client and interpreted by the therapist as harassment or sexual in nature will result in the immediate termination of the session, and the client will be liable for full payment of the scheduled appointment. The therapist is expected to terminate a session in the event of a client's inappropriate behavior, intoxication, or infectious condition. Termination of a session is completely at the discretion of the therapist without a requirement of explanation.

Technique

The use of soft tissue manipulation, Swedish Massage, and Deep Tissue massage techniques will be employed during each massage session. These techniques include effleurage, petrissage, compression, friction, vibration, tapotement, stretching, joint movement, and possibly trigger point therapy. Depending upon your consultation and current needs, other modalities may be suggested and implemented.

Clothing during the massage session

Partial or full disrobing is recommended for your massage session. The therapist will use oils, creams, and/or lotions that may damage clothing and will therefore attempt to avoid clothed areas. At all times, attention to proper draping and appropriateness is maintained by the use of sheets, blankets, and towels for your comfort and warmth. It is also asked that you respect the therapist by maintaining appropriate coverage while not on the massage table.

Medical treatment

Massage should not be used as a substitute for medical examination, diagnosis, or treatment. All clients should see a doctor for any mental or physical ailment they are aware of because therapists are not qualified to perform spinal or skeletal adjustments, diagnose, prescribe, or treat any physical or mental illness, and nothing said in the course of a session should be construed as such.

Medical conditions

As massage should not be performed on a client with certain medical conditions (i.e.: illness, fever, recent surgeries, skin disorders, recent alcohol or prescription drug consumption, etc.), clients must state all known medical conditions and answer all questions honestly. Clients must agree to keep the therapist updated as to any changes in their medical history and understand that there shall be no liability on the therapist's part should injury or harm occur due to the client's neglegence to inform the therapist of a contraindicating condition (condition under which massage should not be done).

Cleanliness

Please shower the day of your appointment as close to your scheduled time as possible and refrain from wearing cologne/perfume as a courtesy to others. Massage oils, creams, or lotions will be used directly on your skin. Any dirt or grease on your skin will detract from the quality of the massage. Avoid smoking within one hour of the massage as the lingering scent may detract from the therapist's ability to provide a quality massage. The therapist may, at any time, choose to reschedule any appointment if the client's lack of cleanliness impairs the therapist's ability to provide a quality, therapeutic massage.

Right of refusal

Both the client and the therapist have the right to cancel the appointment at any time. The therapist must refuse service to a minor under 18 unless parental consent is given in writing. Food and drinks (other than bottled water) are not allowed in the therapy room. As a courtesy, cellular devices, pages, alarms, and other devices that may vibrate or make distracting noises are not allowed in the therapy room. If the client does not comply, the therapist may reschedule the session. A therapist has the right to refuse service to a client who is or appears to be under the influence of drugs or alcohol.

Children and pets

We enjoy children, however, it is our responsibility to create a peaceful atmosphere for all of our clients and children can be a little unpredictable. We also like pets of all kinds, but many people are afraid of animals or allergic to their hair. We need to consider the comfort of all our clients, and so we ask that children and pets not be brought to your appointment. An exception is made for guide dogs.